Contact Center Associate

Job Description:

Air Products & Chemicals is seeking a part-time Contact Center Associate to join our team in San Diego, California. As an Associate Level Contact Center Associate, you will be responsible for handling customer inquiries and providing exceptional customer service over the phone and through various digital channels. This position requires a minimum of 4 years of experience in a customer service role.

Responsibilities:- Answering customer inquiries and resolving issues in a timely and professional manner- Providing product information and support to customers- Upselling and cross-selling products and services to customers- Handling customer complaints and escalating issues as needed- Maintaining accurate records of customer interactions- Collaborating with other team members to ensure high levels of customer satisfaction- Meeting or exceeding productivity and quality goals set by the company

Requirements:- Minimum of 4 years of experience in a customer service role- Confident and reliable personality traits- Strong negotiation skills- Ability to effectively manage people- Excellent communication skills- Proficiency in using customer service software and tools- High school diploma or equivalent required

Benefits:- Travel and spending expenses covered- Training and professional development opportunities- Parental leave for eligible employees

Working Environment:At Air Products & Chemicals, we believe in building strong connections and treating colleagues like an extended family. Our team is dedicated to creating a supportive and inclusive work environment where everyone can thrive.

Equal Opportunity Statement:Air Products & Chemicals is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.