Join our Member Services Team as a Lead Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around.
And, just as we value our members, we value our employees! As a Contact Center MSR your primary responsibility is to provide high quality service to Credit Union members by advising and guiding them in decisions regarding Credit Union products and services such as loans, deposit accounts, on-line banking, and more.
Must maximize penetration of all Credit Union products and services in a professional, courteous and helpful manner. Responsibilities: Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center Provides assistance to members and resolves member issues regarding accountsResearches and obtains solutions to member issues, questions or complaintsOpens accounts for existing and potential new membersProcesses wire transfers and other tasks as neededAssists members with Member Telephone Service, Live chat, Online banking, debit/credit card issues and secured messagingAccepts and processes loan applications for membersManages assigned loans through loan pipeline and ensures proper documentation and processMeets established loans goalsConducts outbound calling for sales purposes and problem follow upBacks up other departmental staff as necessaryAchieves a minimum of "Satisfactory" rating on internal audits and examinationsAccomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff membersProvide quality services at every member interactionCross sells and provides information to members regarding Credit Union products and servicesEssential Qualifications: Qualified candidates will have a High School diploma or equivalency certification.
1-2 years of banking/financial services experience required. Knowledge of financial services, sales or bankingAbility to express oneself clearly and articulately both orally and in writingDemonstrated skill in customer service and communicationAbility to exercise tact and responsibility with handling confidential informationAbility to work with direct supervision of daily activitiesDemonstrates sales ability and achievement of goalIntermediate mathematical skills requiredMust be available to work a flexible schedule including SaturdayMust be dependableContact Center Representatives must be available to work flexible schedules that include Saturdays.
Schedules will vary within the normal business hours of 8:00am to 7:00pm.
Candidates must indicate their hours of availability on the application.
Apply today and discover a rewarding career!
We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference. Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. The compensation range provided is in compliance with state specific laws.
Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications. Job Posted by ApplicantPro