Job Description:
Weyerhaeuser is seeking a Contact Center Officer to join our team in Denver, Colorado. As a full-time employee at the Associate Level, you will be responsible for managing all customer interactions through phone, email, and online chat to ensure a positive customer experience.
Responsibilities:- Handle a high volume of customer inquiries and issues with professionalism and efficiency- Provide accurate and timely information to customers regarding products, services, and company policies- Process orders, returns, and exchanges in accordance with company procedures- Collaborate with other departments to address customer concerns and resolve complex issues- Maintain detailed records of customer interactions and transactions in the company database- Identify opportunities to improve customer service processes and suggest innovative solutions- Participate in training and professional development opportunities to enhance job performance
Requirements:- Minimum of 3 years of experience in a customer service role, preferably in a contact center environment- Energetic and motivated individual with a passion for delivering excellent customer service- Strong communication skills and the ability to effectively interact with customers and colleagues- Strategic planning abilities to anticipate customer needs and proactively address potential issues- Experience with presentation software to effectively communicate key information to customers- Ability to work independently and as part of a team in a fast-paced environment- Knowledge of CRM systems and Microsoft Office applications- Bachelor's degree in a related field is preferred
Benefits:- Life insurance coverage- Paid sick leave- Travel opportunities for training and development
Working Environment:At Weyerhaeuser, we prioritize work-life balance and employee well-being. Our company culture promotes a supportive and collaborative environment where employees can thrive and grow in their careers.
Deadline to Apply:July 16, 2024
Equal Opportunity Statement:Weyerhaeuser is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
