Contact Center Specialist

Job Description:

As a Contact Center Specialist at FedEx in Denver, Colorado, you will be responsible for providing exceptional customer service and support to clients through various communication channels, including phone, email, and chat. This part-time Associate Level position requires a minimum of 2 years of experience in a similar role.

Responsibilities:- Handle inbound/outbound customer inquiries and provide resolution in a timely and professional manner- Utilize CRM systems to accurately document customer interactions and update customer information- Collaborate with other departments to resolve customer issues and escalate when necessary- Identify and implement process improvement opportunities to enhance the customer experience- Meet and exceed performance metrics such as call quality, response times, and customer satisfaction ratings- Stay up-to-date on company products, services, policies, and procedures

Requirements:- Motivated and passionate individual with strong communication skills- Ability to effectively manage multiple projects and prioritize tasks- Innovative thinker who can develop creative solutions to customer issues- Visa sponsorship, Travel opportunities, Remote work flexibility- Equal Opportunity Employer

Benefits:- Visa sponsorship for qualified candidates- Travel opportunities for top performers- Remote work flexibility- Performance-based recognition and rewards

Working Environment:At FedEx, we believe in recognizing and rewarding our employees based on performance and merit. We provide a supportive and inclusive work environment where your contributions are valued and your potential is nurtured.

Deadline to Apply:May 14, 2024

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Contact Center Specialist position at FedEx in Denver, Colorado. Join our team and be part of a dynamic company that values your skills and talents.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.