Job Description:
Motorola Solutions is looking for a Contact Center Specialist to join our team on a remote, part-time basis in Indianapolis, Indiana. As an Associate Level Contact Center Specialist, you will be responsible for handling incoming calls, emails, and chats from customers in a timely and professional manner. Your primary goal will be to provide exceptional customer service and support to resolve any issues or inquiries that customers may have.
Responsibilities:- Answering incoming calls, emails, and chats from customers in a timely and professional manner- Providing accurate and helpful information to customers regarding products, services, and inquiries- Resolving customer complaints and issues effectively and efficiently- Escalating complex problems to the appropriate team or supervisor for resolution- Documenting all customer interactions and maintaining accurate records in the CRM system- Meeting or exceeding performance metrics such as call resolution time, customer satisfaction, and call quality standards- Collaborating with other team members and departments to provide a seamless customer experience
Requirements:- 3 years of experience in a customer service or contact center role- Resourceful and driven personality traits- Strong critical thinking and decision-making skills- Excellent communication skills, both verbal and written- Ability to work independently and in a team- High school diploma or equivalent required, additional education or certifications are a plus
Benefits:- Gym membership- Retirement plan- Vision insurance
Working Environment:At Motorola Solutions, we prioritize understanding and empathy in all interactions. We value diversity and inclusivity in our workplace, and we strive to create a supportive and collaborative environment for all employees.
Equal Opportunity Statement:Motorola Solutions is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Deadline to Apply: May 16, 2024
If you meet the requirements and are passionate about providing exceptional customer service, we would love to hear from you. Apply now to join our team at Motorola Solutions as a Contact Center Specialist on a remote basis.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
