Permanent Part-Time | Dee Why LocationCommitment to Ongoing Training & DevelopmentAbout Us PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. Due to continued business growth and investment, an additional practice opened in 2024. At PRP, we are committed to providing the highest quality of patient care, with a personal touch. We are renowned for our reputation within the industry and are one of the leading imaging services providers in NSW, particularly with regards to our reports.
We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians, and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic, and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.
About the Position Our Northern Beaches Contact Centre manages inbound and outbound calls. You will be responsible for managing the important first contact, through inbound and outbound calls, to our patients to book their appointment. You will provide exceptional customer service to book appointments for our extensive range of imaging procedures, including MRI, Ultrasound, and X-Ray. You will advise patients of the preparation they need to undertake prior to their procedure. You will ensure that all information entered and reviewed is accurate. You will complete billing and invoicing for our patients, liaise with referring doctors, and operate our booking system.
We make significant investments in your success by providing extensive initial and ongoing training and support so that you can successfully deliver against your KPIs and feel empowered to identify opportunities to improve our systems and processes. You will play an integral role in further developing the positive culture in the contact centre and will help the Team Leads achieve the goal of driving efficiency and improving customer satisfaction. You will also be based at one of our practices at least once a month to experience firsthand the work that is completed onsite.
About You You must have an outstanding customer service background, ideally within a contact centre, with excellent interpersonal skills, particularly with regards to compassion and empathy. You will thrive in a KPI-driven environment and genuinely enjoy interacting with people over the phone. You will be accustomed to entering complex data into a Customer Relationship Management (CRM) system, with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task. You will have the ability to work as part of a cohesive team and autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and be rewarded for great performance.
What We Offer Attractive remuneration and benefits (discounted health insurance and gym membership)A clearly defined pathway for career progression and secondment opportunitiesOngoing industry-leading professional training, development, and educationNew state-of-the-art equipmentFriendly, diverse, and professional teamFlexible and supportive working arrangementsOur Values We put care into everything we do. We are courageous and accountable. Our reputation is outstanding, and we trust and empower each other. Reach your full potential with PRP, where patient well-being is our priority and having fun is part of our culture.
You must have full work rights for Australia to be considered for this position.
PRP is committed to equity, diversity, and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community, and people of Aboriginal and Torres Strait Islander descent are encouraged.
Reference # 29385
Posted on 04 Nov 2024
Closes on 29 Nov 2024 16:00
Location(s) Dee Why, Contact Centre Northern Beaches, Warriewood, Frenchs Forest
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