Contents Manager

Responsibilities: •Oversee company processes relating to customers and take care of customer needs •Monitor and follow up on all assigned jobs ensuring customer needs are met •Keep Operations Manager, General Manager, or Owner updated on production, as appropriate •Manage relationships with centers of influence (COIs) •Resolve problems quickly as they arise •Perform production work as needed •Oversee scheduling of jobs, resources, and crews •Manage job file documentation, job profitability, and efficiencies •Train, manage, and recruit production personnel •Create and/or review job scopes and ensure accuracy and clarity •Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently Qualifications: •Effective written and oral communication •Experience in cleaning/restoration preferred •High school diploma/GED •IICRC certifications preferred •Ability to travel locally and out of state when necessary •Ability to successfully complete a background check subject to applicable law Physical and Work Environment Requirements: •Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance •Exposure to chemicals •Walking and standing for long periods of time, driving, sitting, climbing, •Ability to climb ladders and work at ceiling heights •Ability to work in tight spaces (e.g., crawls spaces under buildings) •Repetitive pushing/pulling/lifting/carrying objects