We are looking for a confident Coordinator to join our high calibre team at Main Hospital - New Brunswick in New Brunswick, NJ.
Growing your career as a Full Time Coordinator is an awesome opportunity to develop critical skills.
If you are strong in planning, project management and have the right experience for the job, then apply for the position of Coordinator at Main Hospital - New Brunswick today!
Position Summary:
Responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel,
Customer Relations
Resolves problems related to patient, visitor, staff or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends
Operation Excellence
Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit,
Is reliable and trustworthy,
Demonstrates and promotes the culture, values, and management philosophy in conjunction with the resident facility,
Proactive in the achievement of the departmental goals and objectives,
Understands and facilitates organizational and departmental mission and values,
Exhibits excellent telephone etiquette and listening skills,
Displays interpersonal savvy,
Maintains professionalism at all times,
Knows how to diffuse high-tension situations,
Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity,
People Management
Assists in orienting, training and developing all levels of personnel including but not limited to dispatchers, trainers, transporters, couriers, drivers, elevator operators, etc;
Motivates staff to function as a team in achieving goals and maximum productivity,
Encourages and nurtures associate morale within the department
Monitors associates productivity status in accordance with departmental quality standards and ensures that they area consistently achieved; interacts daily with nursing and other support departments; ensures the delivery of quality and timely service to patients, physicians, visitors and staff; participates in performance evaluations of transport personnel,
Administration
Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics,
Understands and is able to determine, explain and develop dispatcher logic and transporter activities; acts as a transporter when necessary,
Demonstrates personal computer literacy and basic knowledge of Microsoft office,
Ensures proper operation of EPIC, software programs, rovers and phone handling systems; is able to troubleshoot and work with Information Systems,
Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations,
Particular Knowledge, Skills, and Abilities:
Effective organizational skills necessary to plan, organize, coordinate and direct the activities of transport requests and associates productivity,
Service/quality mentality and attitude,
Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability,
Mental ability to provide excellent judgment for problem solving related to response time and performance of associates coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations,
Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation s skills must be strong, genuine and noticeable,
Education, Training and Experience:
Preferred
High School Diploma, GED preferred or equivalent combination of education and experience,
RWJBarnabas Health is an Equal Opportunity Employer Benefits of working as a Coordinator in New Brunswick, NJ:
? Opportunity to Make a Difference
? Opportunities to grow
? Leading Industry Pay
