Work Schedule: Remote
Job Summary:
The Cash Application Specialist is responsible for the timely and accurate posting of cash to customer accounts and the general ledger occurring through multiple banking relationships, business systems and accounts in a dynamic, complex, and evolving environment. The Specialist has a direct impact on customer experience and actively works to resolve payment-related issues and interacts with various internal groups to ensure customer satisfaction and accurate accounts receivable financial records. The candidate should have a variety of competencies including knowledge of strong problem-solving skills, Microsoft Suite of applications and the ability to work in a team environment.
The Cash Application Specialist will work closely with NAB Operations teams, Sales, North America Home, banking vendor(s), other payment channel vendors, NAB Treasury and NAB Finance. She/he will need to build effective working relationships with key people in all departments. Scope will include North America Operations but may include all areas as covered by DE Business.
Essential Duties/Responsibilities:
Identifies, tests and implements improvements (including system enhancements) with the goal of mitigating risks and improving cash application timeliness, accuracy and completeness
Records payments (lockbox, ACH, IVRs, Direct Debits, Wires) to the appropriate customer accounts in a timely, accurate manner while adhering to cash application policies and procedures
Ensures that exceptions (payments not processed through daily automation) are applied daily and accurately
Research unsupported payments with customers, as well as colleagues from Collections & Customer Experience, for proper posting
Resolves misapplied and/or unapplied payment issues for customers with a sense of urgency
Prepares detailed, accurate and organized, accounts receivable reconciliations of customer accounts for customer requests as well as internal requests
Completes requests from other departments sent via Salesforce.com and email and ensures the requests are completed in a timely and accurate manner
Assists and participates in ad-hoc projects as needed
Does outreach to customers to change payment behaviour if needed
All other projects and duties as assigned.
Working Conditions:
Fully remote work segmentation.
Some overtime required as special projects arise.
Minimum Requirements:
Bachelors degree in Accounting, Finance, Business or other analytical discipline
In lieu of degree, 3+ years of relevant experience may be considered
Preferred Qualifications:
Attention to detail and analytical abilities with strong problem-solving skills
Ability to work within a fast-paced and detail-oriented team environment
Excellent oral and written communication skills
Ability to prioritize and effectively manage multiple tasks and deadlines
Experience with the use of business systems and the Microsoft Office Suite (Excel, Word, PowerPoint)
Knowledge of North American gas and power markets competitors and competitors would be considered an asset
Additional Knowledge, Skills and Abilities:
Being a team player
Adjusting to that day's work needs within the team
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
There is continuous pressure from deadlines or other standards.
There is continuous to give close attention to what is happening.
Does position require driving?
Additional Details Does position require driving? : Yes SHORE DESIGNATION : ON SHORE Will this position need NERC or ERCOT access? : No
