At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other. We're defining a new standard of care for humankind. Are YOU ready to join us?
Corporate Director, Command Center Call Center Environment
Shift 8:00am- 5:00pm
24/7 operations, Must be available for after hours communications.
Experienced leader in Transfer Service, Patient Flow, and/or Command Center operations and experience working in an organization comparable to size and/or complexity of Emory Healthcare is highly preferred.
JOB DESCRIPTION:
Plans, organizes, evaluates, controls, and directs all functions of the Emory Healthcare Command Center including triage of symptomatic callers, referral to the appropriate level of care, ensuring correct and timely placement of patients requiring inpatient level of care, and managing efficient patient throughput within the Emory Healthcare System. Develops standard work, service level expectations, and clear role definition for each area within the scope of the Command Center. Assumes 24-hour accountability for the delivery of operational excellence by providing leadership and direction to department members. Develops, implements, and consistently applies appropriate policies, procedures, protocols, clinical paths, and standards of care. Actively leads continuous performance improvement activities and supports the implementation of an educational plan for the continued development of department staff members. Collaborates with system and operating unit leaders to ensure all processes meet accreditation and regulatory standards.
MINIMUM QUALIFICATIONS:
Master's degree in Healthcare Administration, Nursing, Business, or a related field. 10 years of healthcare and/or in nursing leadership experience, to include one to two years of operations in clinical operations. Experienced leader in Transfer Service, Patient Flow, and/or Command Center operations and experience working in an organization comparable to size and/or complexity of Emory Healthcare preferred.
