Bakery Manager-In-Training
Position Objective:To assist customers in their shopping experience by leading all aspects of the bakery team in a way that not only promotes growth for the company, but also results in a team that delivers the top-notch product and service Cosentino's customers have come to expect.This position is an understudy of the Bakery Manager and Perishable Manager.
Reporting Structure:This position formally reports to the Bakery Manager.
Status:This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A valid driver's license is required for deliveries.
* A food handling permit must be obtained within the first 14 days of employment.
* At least 3 years' experience in Bakery background, preferably in grocery or other retail environment, restaurant or corporation.
* At least 1 year of supervisory experience in Bakery, general food service or hospitality management, to include direct supervision of greater than 10 employees.
* Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* In the absence of the Bakery Manager, step in to act as the manager-in-charge of the bakery.
* Support the Bakery Manager in providing effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
* Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
* In conjunction with the Bakery Manager, provide direct supervision of the activities of all other members of the bakery team in a manner that is operationally effective, but is also motivating and respectful.
* Know and promote ads and specials to increase department sales and profits.
* Meet or exceed productivity standards to produce desired team and individual results.
* Know and implement the Cosentino's Customer Service Standards.
* Be knowledgeable about the items in the department so you can accurately and courteously answer customer questions.
* Under the direction of the Bakery manager, practice effective inventory management by counting and verifying merchandise against invoices, inspecting deliveries against for shortages, damages and quality, and utilizing cost effective ordering practices.
* Know and practice rotation procedures to ensure product dates are properly monitored.
* Ensure the department is always clean, fully stocked and creatively merchandised.
* Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Able to operate, clean and maintain all equipment safely and competently.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Assist the Bakery Manager in conducting effective interviews to hire the highest quality candidates for the bakery team.
* Assist the Bakery Manager in creating a schedule that effectively manages labor costs in a way that successfully balances the customer's need for service with the company's need to closely monitor expenditures.
* Address employee relations issues and, if needed, effectively work with the Human Resource team to resolve issues.
* Practice open communication with store management team regarding any issues in the department.
* Promote department sales by suggesting additional products, offering samples to customers, and creating visually appealing display cases and tables.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Efficiently and accurately prepare, package and label products for sale to customers.
* Quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Reaching overhead with both arms up to a maximum of 70 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs.
* Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 35 lbs.
* Bending and squatting, at times all the way to floor level.
* Able to work in colder conditions of the grocery coolers and freezers.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.