Starbucks Manager-In-Training
Position Objective: To learn how to help lead a team to create and maintain the Starbucks experience for our customers.
The Starbucks Manager in Training is required to regularly and customarily exercise discretion in training and managing the overall team, ensuring customer satisfaction and product quality, and managing safety and security within the department.
Reporting Structure: This position formally reports to the Starbucks Manager.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A food handling permit is required within the first 14 days of employment.
* Minimum of 2 years previous progressively responsible retail experience, preferably in food or restaurant.
* Must be Starbucks AST (Advanced Store Trainer) certified within 90 days of being in position.
* Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Non-Essential Knowledge
* A college degree in a business related field may substitute for a portion of the required experience.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* Know and implement the Cosentino Customer Service Standards.
* Display a "customer comes first" attitude by training and holding the team accountable for delivering legendary customer service.
* Provide effective coaching to improve individual and team performance.
* Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
* Able to effectively manage multiple situations simultaneously, and able to manage effectively in a fast paced environment.
* Manage with integrity, honesty, and knowledge that promotes the culture, values and mission of both Cosentino's and Starbucks.
Demonstrate a calm exterior presence during periods of high volume or unusual events, and manages smooth transitions thereafter to keep store operating to standard and to set an example for the team.
* Provide direct supervision of the activities of all members of the team in a manner that is operationally effective, but is also motivating and respectful.
* Address employee relations issues and if needed when Dept Manager is not in and effectively work with Store Director and Human Resources team to resolve issues.
* Effectively manage and handle confidential and sensitive information.
* Ensure that the team adheres to legal and operational compliance results.
* Clearly communicate to team members the goals that have been set for the department and their specific role in achieving those set goals.
* Plan and implement a daily strategy to complete all department tasks, and clearly communicate this plan to all team members.
* Helping the Manager to practice effective inventory management by counting and verifying merchandise against invoices, inspecting deliveries against for shortages, damages and quality, and utilizing cost effective ordering practices.
* Be knowledgeable about the items in your department so you can accurately and courteously answer customer questions.
* Meet or exceed productivity standards to produce desired team and individual results.
* Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Ensure the department is always clean, fully stocked and creatively merchandised.
* Know and practice rotation procedures to ensure product dates are properly monitored.
* Demonstrate strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrate the basic math and reading skills required for the position.
* Able to operate, clean and maintain all equipment safely and competently.
Non-Essential Job Functions
* Promote department sales by suggesting additional products, offering samples to customers, and creating visually appealing display cases and tables.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Ensure all new employees receive orientation and ongoing training as needed.
* Practice open communication with store management team regarding any issues in the department.
* Efficiently and accurately prepare, package and label products for sale to customers.
* Quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Reaching overhead with both arms up to a maximum of 72 inches, twisting at the waist and lifting objects with both hands weighing up to 32 lbs.
* Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 32 lbs.
* Bending and squatting, at times all the way to floor level.
* Able to work in colder conditions of the grocery coolers and freezers.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.