Onsite Work Only: Franklin, TN - Flex Hours Options Available Relocation Assistance Available Ramsey Solutions is seeking a dynamic and innovative Creative Director to lead the website and account strategy. This role demands profound expertise in product knowledge, coupled with a deep understanding of customer discovery processes and digital innovation. As an integral part of our team, the Creative Director will collaborate closely with leaders, influencing the creative direction from concept to execution. The ideal candidate will drive user-centric experiences that align with our brand values, while also delivering exceptional functional and aesthetic outcomes. They will be responsible for managing a team of 6 creatives (3 Designers, 2 Writers & 1 Product Designer), fostering their professional growth, and ensuring the delivery of innovative and impactful solutions. If you're passionate about marrying creative vision with strategic insights to bridge the gap between design, product, engineering, and digital experiences, we want you to join our team. Strategic Leadership: Shape the design initiatives and overall product experience to align with the brand's evolution, focusing on website and account strategyProduct Knowledge: Utilize profound expertise in product knowledge to guide the creative direction and strategy for website and account managementCustomer Discovery: Engage directly with customers to gain insights, understand their journey, and leverage this knowledge to inform product and design decisionsTeam Leadership: Lead and motivate a team of 6 creatives, fostering collaboration and driving creative excellenceHands-on Contribution: Demonstrate the ability to produce high-quality work when the team encounters challenges and teach the team the methods used to achieve these solutionsBrand Elevation: Play a pivotal role in driving user-centric experiences that align with our brand values, delivering exceptional functional and aesthetic outcomesCollaborative Environment: Collaborate closely with leaders across the organization to guide the creative team towards elevated outputs and expanded capabilitiesWhat Winning Looks Like: The Creative Director will be responsible for: Creative Vision: Steering the progression of the Ramsey Solution's brand, tone, and creative approach for the next phase of the brand evolution on the website's home pageInnovation: Challenging the confines of creative innovation, maintaining a high standard of excellence and aestheticCross-Functional Relationships: Inspiring deep and fun cross-functional relationships that build stronger products for our communityUser-Centered Design: Driving the creation of user-centered design concepts, prototypes, and final designs that reflect both creative excellence and technical feasibilityFeedback Culture: Fostering an open culture of design critique and feedback across Brand and Marketing executions for cohesive and impactful outcomesExecutive Collaboration: Working closely with our executive team to translate vision into Brand and Marketing experiencesBrand Narrative: Helping define and shape the next phase of the brand narrative, evangelizing it through various channels and mediumsFunctional Experiences, Skills, & Requirements The ideal candidate will possess the following qualifications and professional experience: A fan of Ramsey Solutions7+ years in a creative leadership role, driving the development of a brand, with a focus on communication, identity, and brand experience within a consumer technology/digital-focused environmentExtensive product knowledge and experience with customer discovery processesProven ability to talk to customers and gain insights to inform product decisionsA portfolio showcasing a diverse range of successful product design projectsDeep understanding of user-centered design principles, design thinking, and design systemExcellent leadership skills, with experience leading cross-functional teams and managing direct reportsStrong strategic thinking and problem-solving abilities, with a track record of making data-informed design decisionsExperience developing strong collaboration across design, product, and engineeringSharp eye for creative excellence, detail, and tasteAlways in tune with the "pulse" of the organization; a demonstrated track record of influencing, listening, building trust, and affecting changeCollaborative business partner. Ability to build strong, open working relationships characterized by mutual respectBold, humble, self-aware, smart, and confident servant leader who seeks the betterment of the team and organization at large versus themselvesWe're on a mission to change lives. Join the crusade! Apply now. EOE, including disability/vets
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