The Credit and Collections Analyst will manage credit and collection activities for assigned customer accounts receivable portfolio(s). This position with interact with external and internal customers to maximize sales, have a positive impact of cash flow, minimize bad debts and help reduce days sales outstanding for the company.
Responsibilities:
End to end management of assigned accounts receivable portfolio from account set up to cash collections. This position will also work through dispute management with customers where necessary to create a positive outcome for both the customer and for the client.
Majority of time will be spent on collection activities: calling customers, sending statements, sending reminder notices and invoices, and taking customer payments
Process credit applications and approve/recommend credit limits
Review sales orders on credit hold for approval from hold
A/R account reconciliation
Dispute management
Process credit card transactions and monitor monthly auto-pay activity
Contact with customers via telephone as well as a balanced use of e-mail
Log all customer contacts and collection activities into collection software system
Make recommendations on monthly bad debt reserves
Be an advocate for the customer by liaising between applicable client business units (BU's), the Order-to-Cash team, and the customer
Ensure a smooth process flow while maintaining a high level of customer service
Manage risk by creatively driving win/win situations between the client and customers
Third party agency collection placement and bankruptcy processes and documentation
Produce reports as requested by the CMA or any other internal customers such as BU controllers
Participate in acquisition and integration activities and be prepared to brief the CMA on integrating systems, accounts, clients, policies, etc. of acquired companies
Consistently improve productivity and efficiency through process improvement initiatives, time management and change management
All other duties as assigned
Experience: 5 years of related experience in credit & collections, customer service showing increasing responsibilities
Portfolio management experience in a publicly traded company with significant end user sales activities
Strong analytical, math, and account reconciliation skills
Experience with Oracle, NetSuite, and GetPaid preferred
Expert level ability in Microsoft office and Google Sheets, Docs, Slides
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.