We are seeking a talented and motivated Credit Bureau Reporting Disputes Analyst & Office Manager who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. You will respond in a timely and compliant manner to all disputes coming through internal channels as well as e-Oscar. You will maintain adherence to all required FCRA and Metro2 guidelines. Additionally, you will also be responsible for ad-hoc projects related to credit reporting as deemed appropriate, as well as for maintaining and improving overall productivity and quality within the scope of work.
About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
Key Responsibilities Include: Investigate and respond to disputes submitted by customers through internal channels or on behalf of customers by the credit bureausResearch, develop and build process improvements for responding credit bureau disputesInvestigate and respond to CFPB, Attorney General, and other state agencies complaintsLead projects designed to enhance credit reporting and disputes processesMaintain current knowledge of FCRA, Metro2, and other regulatory guidelinesBachelor's Degree2+ years experience in a credit bureau-related roleCDIA certification or the ability to obtained one within 90 daysFamiliarity with Metro2, e-Oscar, and FCRA guidelinesDetail-oriented, resourceful and able to manage shifting priorities, with the flexibility to adapt quickly to changeStrong analytical and problem-solving skillsAbility to self-motivate with little oversightExcellent written and verbal communication skillsFintech, banking, or financial services experiencePreferred Skills and Experience: CDIA certificationExperience with credit bureau dispute processing with Canada accounts is a plusFintech, banking, or financial services experienceAbout You: You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.You're not bound by convention - your success—and much of the fun—lies in developing new ways to do thingsYou need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.You earn trust - you listen attentively, speak candidly, and treat others respectfully.You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
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