Credit Collections Associate Location Phoenix, AZ : Credit Collections Associate Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and manage the local collections process as our Credit Collections Associate for KONE Phoenix, AZ? Essential Functions: Maximize branch cash flow by engaging collection activity directly with KONE customers. Provide weekly reports on collection activities to Branch Manager. Develop and implement a standard process for branch risk review including credit approval and project bond and lien protection. Develop and implement program and become active participant to sell and secure advance payments and prepayments on new projects. Liaison with HQ functional areas of Law, Contract Mgmt., Billing and Financial Services. Assist with resolution of quality issues affecting the performance of the branch region. Education: High school required, Bachelor degree desirable. Experience: 2+ years demonstrated commercial credit and collection experience with direct customer contact. Experience in the service or construction industry a plus with heavy emphasis on customer service and problem solving. Specific Knowledge, Skills & Behaviors: Must possess excellent interpersonal skills and ability to interact with all levels of personnel including management, administrative staff, and KONE customers. Experience using SAP. Strong Ability to read and understand contracts. Hands-on, roll-up-your-sleeves approach to problem-solving. Outcome-based approach, able to collaborate and influence stakeholders to desired outcome. Exhibit a solid professional business image. Able to negotiate and effectively communicate judgment decisions. Able to analyze processes for inefficiencies and direct corrective actions. Demonstrated leadership and teamwork skills. Strong managerial skills. Results-oriented and able to handle multiple assignments. Superior customer service(internal/external), organization and prioritization skills. Willing to accept new challenges and assignments as goals are defined and revised. Able to teach skills, knowledge, and operating techniques to others within the organization. Experienced and proficient skills with SAP, Microsoft Access, Microsoft Word, Microsoft Outlook, and Microsoft Excel. Persuasive and logical communicator with strong verbal and writing skills. Excellent interpersonal and leadership skills with ability to interact and build relationships with team personnel, field personnel and KONE customers. Maintain a professional business image at all times. Demonstrated ability to market and present improvement programs, negotiate changes, and effectively communicate judgment decisions. Results oriented and able to handle multiple assignments. Proficient with Microsoft Word, Excel, and PowerPoint programs. We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation : We value your authentic self Diversity, equity and inclusion is embedded in our strategy and values Collaborative, creative and supportive work environment Passionate about safety, quality and innovation We care about the communities where we live and work Some of our many benefits include: Competitive salary Flexible work schedule Opportunities to learn and grow Matching 401K Pension plan Comprehensive health and wellness plans for the entire family Paid holidays and paid time off Come share your passion and energy to make a positive impact at KONE for our customers and your career ! At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on
