Csr/Customer Service Representative

Expected hours: 40 per week Salary: $16.65 - $17.00 per hour Job description: Working hours- 40 hours a week (Shift will be between 07 AM -08 PM) Job Profile Summary: Executes transactions per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, policies, and norms of the Client. Area of Responsibility: 1. SLA Compliance 2. Process Compliance 3. Customer Interaction 4. Customer Service, soft skills 5. Flair to customer support/ customer care 6. Knowledge management 7. Basic troubleshooting skills 8. Knowledge on operating systems 9. Basic computer tools/ application of knowledge 10. Basic knowledge on printers, PCs, Laptops, etc. Thanks