Job Category: Customer Service
Job Location: Clark, Pampanga
Would you like to become part of an American based business where your expertise as a Customer Service Representative will be fully utilized? This job is perfect for you!
Why you will love working with this Client? This client is one of America's leading memorial suppliers. This is an exceptional opportunity for an individual who wishes to develop their career and work!
Location / Shift Clark Office, Night Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position Job Description We are in need of Customer Service Representatives who will be responsible for helping customers with complaints and questions, giving customers information about products and services as well as taking orders, and processing returns.
Responsibilities & Duties: Provide excellent and easy to understand support via various support channels (email, phone, chat platforms) Identify potential issues and work with both product and support teams to get resolved Communicate resolutions clearly, effectively and efficiently to clients Identify and take ownership of problems, concerns or issues with a customer and work with the customer to mitigate or resolve Qualifications Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem Excellent customer service relationship skills Strong empathy and ability to understand the customer Team player, great work ethic and ability to work in a high paced environment Excellent verbal and written English communication skills Highly organised and attention to detail Experienced with MS Office including Word, Excel, and Outlook Experience working with Western companies (preferred) Bachelor degree preferably in Business Administration 1 - 2 years' experience in Customer Support role Why join optiBPO? optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that support clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
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