Job Description
Customer Account Manager - HR Services
Summary\/objective
The Customer Account Manager - HR Services is responsible for building and maintaining relationships with isolved's diverse client base. You add value to the isolved experience by sharing relevant industry news, asking insightful questions and offering HCM (Human Capital Management) technology solutions that save your clients' time, money and frustration. As a trusted advisor, you actively contribute to the company's sales success in a professionally deliberate and quantifiable manner.
Core Job Duties
Develop a thorough understanding of isolved's robust suite of SaaS offerings.
Proactively assess, clarify and validate your clients' needs by building relationships and identifying opportunities.
Perform as an advisor and consultant to our clients in regard to their Human Capital Management needs.
Communicate the benefits of our HCM Software and HR Services in an engaging, easy-to-understand manner.
Listen attentively and communicate the benefits of our HCM software in an engaging, easy-to-understand manner.
Upsell clients while maintaining the feelings of goodwill that create clients for life.
Maintain a positive attitude at all times with our clients and within the internal team.
Collaborate with support\/operations to ensure the client has a great experience.
Achieve success by meeting and exceeding the monthly metrics regarding calls, demos, and quota attainment.
Collaborate with our HR Services team on complex client service opportunities
Job Complexity
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Interaction
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Supervision
Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.
Minimum Qualifications
A high school diploma, 4+ years of sales experience, 1+ years of HCM experience, strong work ethic.
Proven relationship building abilities
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.
Travel Required
Yes, up to 15% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Any
About Isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com\/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
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