Customer Advocate

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Our Customer Advocates are the key to what we "do" at our client, a local major healthcare provider! Join our award-winning team providing outstanding customer service in our contact center environment. This is an onsite, seasonal Customer Service position offered as a temporary work opportunity through our staffing agency partners. This position is based in Meridian, Idaho. This class will be supporting Government Programs/Medicare Advantage customer service by answering inbound phone calls from new Medicare Advantage plan members responding to an automated "welcome message". On occasion, Customer Advocates will also make outbound welcome calls to plan members. There is no sales aspect to this position. Requirements: · Ability to work onsite at our Meridian Idaho campus · Ability to attend 10-day, paid training class Monday-Friday, from 8:00am-5:00pm. After training, work schedule hours will fall within Monday-Friday 8am-5pm; occasional overtime may be requested · Start date Monday 11/25/24 with estimated end date by/before 12/31/2024 (about 6 weeks duration). Holiday closures observed on 11/28, 11/29, and 12/25. We're seeking Seasonal Customer Advocates with: · High comfort level receiving/making calls and following a call script · Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office will help support your success in this position · Phenomenal verbal and written communication · Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, with strong general computer skills to include intranet/internet navigation · Problem solving and basic math skills What your day may look like: This onsite position assists the Customer Service and Sales/Account Management teams with an important seasonal project: customers who recently signed up for a Medicare Advantage insurance plan with our Client will be calling in, in response to an automated message they received to welcome them as new members. Following a call script, you'll represent our Client, share available tools and resources, and if needed will coordinate a follow-up call with an experienced team member to further review plan questions. During and after your call, document notes and update member information. An important part of your work includes maintaining performance guidelines, and we will also count on you to adhere to scheduling so we can work as a team to provide excellent service levels. Ultimately, our team works together to have fun while providing meaningful customer support - help us make a difference in our communities! Start date 11/25/2024 End date by 12/31/2024 Pay rate: $18.50/hour Location: In Meridian, Idaho. This is an onsite, temporary/seasonal position offered through our staffing agency partners. Reasonable accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As an Equal Opportunity Employer we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Our Client has taken their role as an Idaho-based health insurance company to heart since 1945. As a not-for-profit, we are driven to help connect Idahoans to quality and affordable healthcare while building strong networks and services. We aim to create a brighter future for all with the help of customer-centric professionals. Our Customer Advocates are the key to what we "do" at our client, a local major healthcare provider! Join our award-winning team providing outstanding customer service in our contact center environment. This is an onsite, seasonal Customer Service position offered as a temporary work opportunity through our staffing agency partners. This position is based in Meridian, Idaho. This class will be supporting Government Programs/Medicare Advantage customer service by answering inbound phone calls from new Medicare Advantage plan members responding to an automated "welcome message". On occasion, Customer Advocates will also make outbound welcome calls to plan members. There is no sales aspect to this position. Requirements: · Ability to work onsite at our Meridian Idaho campus · Ability to attend 10-day, paid training class Monday-Friday, from 8:00am-5:00pm. After training, work schedule hours will fall within Monday-Friday 8am-5pm; occasional overtime may be requested · Start date Monday 11/25/24 with estimated end date by/before 12/31/2024 (about 6 weeks duration). Holiday closures observed on 11/28, 11/29, and 12/25. We're seeking Seasonal Customer Advocates with: · High comfort level receiving/making calls and following a call script · Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office will help support your success in this position · Phenomenal verbal and written communication · Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, with strong general computer skills to include intranet/internet navigation · Problem solving and basic math skills What your day may look like: This onsite position assists the Customer Service and Sales/Account Management teams with an important seasonal project: customers who recently signed up for a Medicare Advantage insurance plan with our Client will be calling in, in response to an automated message they received to welcome them as new members. Following a call script, you'll represent our Client, share available tools and resources, and if needed will coordinate a follow-up call with an experienced team member to further review plan questions. During and after your call, document notes and update member information. An important part of your work includes maintaining performance guidelines, and we will also count on you to adhere to scheduling so we can work as a team to provide excellent service levels. Ultimately, our team works together to have fun while providing meaningful customer support - help us make a difference in our communities! Start date 11/25/2024 End date by 12/31/2024 Pay rate: $18.50/hour Location: In Meridian, Idaho. This is an onsite, temporary/seasonal position offered through our staffing agency partners. Reasonable accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As an Equal Opportunity Employer we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Our Client has taken their role as an Idaho-based health insurance company to heart since 1945. As a not-for-profit, we are driven to help connect Idahoans to quality and affordable healthcare while building strong networks and services. We aim to create a brighter future for all with the help of customer-centric professionals. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.