Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado! Voted one of northern Colorado's best places to work. Who Are We? We are a state-of-the-art auto dealership built on strong family values that have been a cornerstone of the community since 1908. Our dealerships are dedicated and committed to serving the Northern Colorado community with best-in-class sales, repairs and customer service. We sell & repair thousands of cars every year because of the dedicated, committed, and professionally trained members of the Yoder Family of companies offering automotive sales, service, and financing. What would you do? The right candidate would be a dedicated and results-driven Customer Care Center Manager (often known as a BDC) to lead our Customer Care team. This role will oversee daily operations, manage a team of Customer Care representatives, and ensure that leads are effectively managed to drive appointment setting, sales, and customer satisfaction. The Customer Care Lead will be responsible for training, coaching, and holding the team accountable to meet KPIs while ensuring exceptional customer care. This position is responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization. What are the total Rewards? CULTURE!Compensation is Salary Exempt plus bonus; $70k- $95k DOE .Competitive vacation time, sick time, paid holidays.Company owned Early Childhood Education Center with deeply discounted rates, profit sharing, and 401(k).Health, dental, vision, pet insurance, and employer-paid life insurance.What will you be responsible for Team Leadership:Create a positive and motivating environment, fostering team collaboration. Monitor daily operations and workflow to ensure smooth, efficient functioning. Training & Development:Develop and implement comprehensive training programs for Customer Care representatives. Provide ongoing coaching and development opportunities to improve skills and performance. Performance Management & Accountability:Set performance expectations and track KPIs, including appointment setting rates, show rates, and lead conversion. Hold team members accountable to meet or exceed targets and implement corrective actions when necessary. Process Optimization:Streamline lead management processes using CRM tools and automation to maximize efficiency. Implement and improve scripts and customer engagement strategies. Collaborate with sales and service departments to ensure seamless communication and lead handoff. Customer Engagement:Ensure that the Customer Care team delivers a personalized and customer-centric experience. Monitor follow-up processes and ensure leads are nurtured through multiple channels (phone, text, email). Analyze customer feedback and data to optimize engagement strategies. Technology & Data Management:Leverage CRM and AI tools to optimize lead tracking, follow-ups, and reporting. Utilize data analytics to identify opportunities for improvement and track overall CCC performance. Monitor call quality through recordings and feedback loops to maintain high standards. Reporting & CollaborationReport on team performance and KPIs to the Marketing Director. Collaborate with marketing, sales, and service teams to align goals and ensure CCC contributes to business growth.Assist with other duties as assigned.Do you have the necessary education and experience? Bachelors in communications, marketing, business related field is required.3+ years running a business development or call center required.Automotive dealership experience in service or sales strongly preferred.