Job Description:
Symantec is looking for a part-time Customer Care Manager to join our team in Chicago, Illinois. As a Customer Care Manager at Symantec, you will be responsible for managing a team of customer care representatives and ensuring that our customers receive top-notch service and support.
Responsibilities:- Lead and develop a team of customer care representatives, providing training and guidance as needed- Monitor team performance and ensure KPIs are met- Handle escalated customer issues and provide resolutions in a timely manner- Collaborate with cross-functional teams to improve customer experience- Analyze data and trends to identify areas for improvement in customer care processes- Develop and implement strategies to enhance customer satisfaction and loyalty- Represent the customer care team in meetings with senior management
Requirements:- Bachelor's degree in Business Administration or related field- 5 years of experience in customer service or customer care, with at least 2 years in a managerial role- Strong leadership and communication skills- Resilient and reliable personality traits- Attention to detail and strong presentation skills- Ability to work in a fast-paced environment and handle multiple priorities- Experience with CRM software and customer support tools
Benefits:- Joining Bonus- Relocation allowance- Free food
Working Environment:At Symantec, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to take ownership of their work and be proactive in finding solutions to challenges.
Equal Opportunity Statement:Symantec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce.
Deadline to Apply: May 11, 2024
If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply to become part of the Symantec team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
