Job Title: Customer Care Manager Company: Capital Farm Credit Location: Dallas, Texas, US / Hybrid Remote Work Possible About Us:
At Capital Farm Credit, we are dedicated to providing exceptional financial services to our clients in the agricultural sector. Our commitment to excellence drives us to maintain high standards in all our endeavors, ensuring that we meet and exceed the expectations of our customers. As we prepare for future growth, we are open to receiving spontaneous applications for the position of Customer Care Manager. While we are not currently hiring, we believe in building a talent pool of qualified candidates who can contribute to our mission when the time comes.
Position Overview:
The Customer Care Manager plays a pivotal role in ensuring that our clients receive the highest level of service and support. This position is responsible for overseeing customer care operations, developing strategies to enhance customer satisfaction, and leading a team of customer service representatives. The ideal candidate will possess a strong understanding of customer care principles, be adaptable to changing environments, and demonstrate confidence in their decision-making abilities.
Key Responsibilities: Lead and manage the customer care team to ensure efficient and effective service delivery. Develop and implement customer service policies and procedures that align with company goals and objectives. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Train, mentor, and develop team members to enhance their skills and performance. Establish and maintain key performance indicators (KPIs) to measure the success of customer care initiatives. Handle escalated customer inquiries and complaints with professionalism and empathy. Foster a culture of cooperation and teamwork within the customer care department. Stay informed about industry trends and best practices to continuously improve customer service strategies. Requirements: A minimum of 2 years of experience in customer service or related field; entry-level to senior-level candidates are encouraged to apply. Proven experience in a managerial or supervisory role is a plus. Strong interpersonal and communication skills, with the ability to persuade and influence others. Adaptable and confident in handling various customer situations and challenges. Excellent problem-solving skills and the ability to think critically under pressure. Proficient in using customer relationship management (CRM) software and other relevant tools. A passion for delivering exceptional customer service and a commitment to continuous improvement. Personality Traits: Adaptable: Able to adjust to changing circumstances and embrace new challenges with a positive attitude. Confident: Demonstrates self-assurance in decision-making and interactions with customers and team members. Soft Skills: Persuasion: Ability to effectively communicate and persuade customers to understand and appreciate our services. Cooperation: A strong team player who values collaboration and works well with others to achieve common goals. Benefits: Vision insurance to support your health and well-being. Opportunities for training and professional development to enhance your skills and career growth. Company equipment provided to ensure you have the tools you need to succeed. Working Environment:
At Capital Farm Credit, we strive for excellence and uphold high standards in all endeavors. We believe that a positive and supportive working environment is essential for both personal and professional growth. Our team is dedicated to fostering a culture of respect, collaboration, and continuous improvement.
Equal Opportunity Statement:
Capital Farm Credit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.
How to Apply:
If you are interested in being considered for future opportunities as a Customer Care Manager at Capital Farm Credit, we invite you to submit your CV and a cover letter detailing your experience and qualifications. While we are not currently hiring, we will keep your information on file and reach out to you when suitable positions become available. Thank you for considering a career with us!
How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.