As a Customer Care Manager at Quintiles Transnational Holdings in Philadelphia, Pennsylvania, USA, you will be responsible for leading a team of customer care representatives to ensure exceptional customer service and satisfaction. This role is at the Associate Level and requires a minimum of 5 years of experience in a customer care leadership position.
Responsibilities:1. Lead and motivate a team of customer care representatives to deliver outstanding service to customers.2. Monitor and analyze customer feedback to identify areas for improvement and implement solutions.3. Develop and implement customer care strategies to enhance the overall customer experience.4. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.5. Train and onboard new customer care team members to ensure they are equipped to handle customer inquiries effectively.6. Handle escalated customer complaints and issues in a timely and professional manner.7. Maintain accurate records of customer interactions and feedback for reporting purposes.8. Stay up-to-date on industry trends and best practices in customer care to continually improve processes.
Requirements:1. Minimum of 5 years of experience in a customer care leadership role.2. Strong interpersonal and communication skills.3. Ability to adapt to a fast-paced and changing environment.4. Highly motivated and able to motivate others.5. Proficient in project management and able to multitask effectively.6. Strong persuasion skills to influence customers and team members.7. Experience with CRM software and other customer care tools.8. Bachelor's degree in a related field preferred.
Benefits:1. Retirement plan2. Paid overtime3. Joining Bonus
Working Environment:At Quintiles Transnational Holdings, we cultivate leaders who foster inclusivity and mentorship in a collaborative and supportive work environment.
Deadline to apply: May 8, 2024
Equal Opportunity Statement:Quintiles Transnational Holdings is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse and inclusive team where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
