WE BUILD THE COOLEST HOMES IN THE COOLEST NEIGHBORHOODS!
Thomas James Homes (TJH) is the replacement builder bringing superior design and tech-enabled simplicity to new, single-family homebuilding. Operating in high-demand communities across Northern and Southern California, the Pacific Northwest, Colorado, and Arizona, TJH offers homebuyers innovative pathways for attaining the right home, in the right neighborhood.
At Thomas James Homes, we are passionately committed to:
Building your home as a sanctuary radiating with positive energy - a feeling of peace, safety and joy that speaks to your soul and reminds you that your home is your family's private refuge.
Reducing the stress of urban life.
Treating everyone like family. Family represents a level of empathy, transparency, and honesty that leaves transactions in the dust in favor of relationships.
What's In It For You
PTO + Paid Holidays
WFH Flexibility
401(k) matching - 100% vested
Supplemental Life & AD&D
Employee Discounts & Perks
Medical, Vision, and Dental insurance
FSA & HSA Spending Accounts
Referral program
Employee paid Pet Insurance
Employee Assistance Program
Wellness Programs
Tranquility Rooms at each location
Technology allowance and unlimited pantry snacks
The Role
TJH is currently looking for a Customer Care Manager to join our Pacific Northwest team, located in Seattle, WA. You are an organized, solutions-oriented team player with patience and drive to go above and beyond in helping customers resolve issues with their homes.
Day In The Life
Drive to homesites, communicate, schedule, and follow up on the completion of warranty repair work with the Homeowners.
Conduct all buyer orientations and closing walks with buyers.
Arbitrate any buyer concerns and ensure decisions made are in the best interest of the Company and the Customer.
Educate homeowners on maintenance vs warranty claims.
Issue service orders to subcontractors for warranty claims.
Manage all costs related to the individual assigned jobs.
Review and approve all change orders within the authorized process.
Review reoccurring items with Director of Customer Care.
Communicate with homeowners weekly on all items related to Customer Care.
Manage, maintain, and ensure timely completion of all subcontractor and vendor service work orders.
Ensure that warranty service items are completed in a quality, workmanship-like and timely manner.
Maintain a quick response time to customer requests and inquiries.
Conform with and abide by all regulations, policies, work procedures and instructions.
Conform to all safety rules and use all appropriate safety equipment.
Perform other duties that may be assigned from time to time by the Director.
What You'll Need
High School Diploma or GED or equivalent combination of education and experience.
3-5 years of experience in residential construction/home building.
What Will Set You Apart
Knowledge/basic understanding of the Salesforce.com/technology platform and how it operates.
Blueprint reading skills.
Ability to communicate clearly and effectively with all levels of an organization.
Detail-oriented individual with the capability of handling multiple projects at any given time.
Self-starter with an ability to work independently.
Ability to de-escalate with homeowners when necessary.
Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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