Job Title: Customer Care Manager Company: Fig Food Is Good Location: Seattle, Washington, US / Hybrid Remote Work Possible At Fig Food Is Good, we believe that exceptional customer care is at the heart of our mission to provide nourishing and delicious food options. We are committed to creating a positive impact in the lives of our customers and the communities we serve. While we are not currently hiring for the position of Customer Care Manager, we invite passionate and talented individuals to submit their CVs for future consideration as we prepare for upcoming hiring plans. Your profile will be kept on file, and we will reach out to you when opportunities arise.
Role Overview:
As a Customer Care Manager, you will play a pivotal role in shaping the customer experience and ensuring that our clients receive the highest level of service. You will be responsible for leading a team of customer care representatives, developing strategies to enhance customer satisfaction, and fostering a culture of excellence within the department. This position requires a confident and passionate individual who thrives in a dynamic environment and is eager to contribute to the success of our organization.
Key Responsibilities: Lead and manage the customer care team, providing guidance, support, and training to ensure high performance and professional growth.
Develop and implement customer service policies and procedures that align with the company's mission and values.
Monitor customer interactions and feedback to identify areas for improvement and implement solutions to enhance the customer experience.
Collaborate with cross-functional teams, including sales, marketing, and product development, to address customer needs and drive customer-centric initiatives.
Analyze customer service metrics and prepare reports to present to senior management, highlighting trends, challenges, and opportunities for improvement.
Foster a culture of transparency and open dialogue within the team, encouraging feedback and collaboration to improve service delivery.
Stay informed about industry trends and best practices in customer service, and proactively recommend innovative solutions to enhance our offerings.
Act as a point of escalation for complex customer issues, ensuring timely resolution and maintaining customer satisfaction.
Organize and facilitate training sessions for the customer care team to enhance their skills in presentation and cooperation.
Build and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded. Requirements: A minimum of 1-5 years of experience in customer service or related fields, with a focus on team leadership and management.
Proven ability to lead and motivate a team, fostering a positive and productive work environment.
Strong communication and interpersonal skills, with the ability to present ideas clearly and effectively.
A confident and passionate approach to customer care, with a genuine desire to help others.
Excellent problem-solving skills and the ability to think critically under pressure.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
A collaborative mindset, with a focus on cooperation and teamwork to achieve common goals.
Proficiency in customer service software and tools, as well as Microsoft Office Suite. Benefits:
At Fig Food Is Good, we value our employees and are committed to their well-being. Our benefits package includes:
Paid sick leave to support your health and well-being.
Opportunities for training and professional development to help you grow in your career.
Paid Time Off (PTO) to ensure you have the time you need to recharge and maintain a healthy work-life balance. Working Environment:
We foster a working environment that promotes transparency and open dialogue for effective communication at all levels. We believe that a collaborative and inclusive culture is essential for driving innovation and achieving our goals.
Equal Opportunity Statement:
Fig Food Is Good is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you are a confident and passionate individual with a desire to make a difference in customer care, we encourage you to submit your CV for future consideration. We look forward to connecting with you when opportunities arise!
How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.