CUSTOMER CARE REPRESENTATIVES Do you love solving problems, finding solutions, and serving others? Are you uncomfortable "selling" people things they don't need? Embarrassed by the lack of professionalism and organization of your current company? Tired of getting no support from your manager or not being recognized for your achievements? Do you want the opportunity to make a lot of money?
At OnTime Service, we pride ourselves on taking care of our team members: You are not just an employee here, you are part of our team and our family! We believe your family is more important than your job. We work to allow flexibility in your schedule so you don't have to miss important family events. You will never be pressured to sell things that your customer doesn't need. Our company was founded in 1975, so we have the experience and expertise to help you succeed. Our service manager's main job is to support you! We celebrate your success and recognize your performance. You have the opportunity to work alongside some of the highest-paid and best technicians in the state. We offer great benefits and fun company outings like going to a Baron's game, amusement park, or Top Golf, free breakfast at company meetings, Christmas parties and crawfish boils.
If you share our passion for superior customer service, then OnTime Service is the company for you! OnTime Service is #1 in Alabama for customer service: We are not a large corporation that only cares about the bottom line. We are your friendly neighborhood technician who cares about customer satisfaction! We back that up with our written 100% Satisfaction Guarantee. We believe the most important part of our job is to be courteous, honest, and respectful to every person we encounter. So we should never, never try to sell anyone anything they don't need or want.
We are seeking friendly, clean-cut, professional Customer Care Representatives for residential work servicing Alabama.
Who Are WeOnTime Service began in 1975 and is still locally owned and operated. We have been blessed with an amazing team dedicated to serving people. Our mission statement, if you want to call it that, is "Leave it better than you found it." As long as we stay true to that simple philosophy we will continue to grow and delight our customers.What's it like to work at OnTime Service? We could write a bunch of stuff about our company but we prefer for our team members to tell you in their very own words. Watch the video below:
What its like to work for OnTime Service - YouTubeNext, we want to share with you some recent reviews from homeowners. We could tell you that we are committed to customer service but we think it's better to show you what real OnTime Service customers have to say. Check the reviews below:
Google reviews: BirminghamGoogle reviews: DaphneFacebook page's review OnTime Service has received the "Super Service Award" by Angie's List for several years and has an A+ rating with "Better Business Bureau". OnTime Service has thousands of Google Reviews with an average of 4.9 stars out of 5, and we have hundreds of Facebook Reviews with an average of 4.9 stars out of 5. We enjoy and are honored to support our veterans by sponsoring "Folds of Honor", we also support local and international charities such as; "Kulture City", "Children's Harbor", "Children's Village", "Doulas Partners", "Liberty Church", and "Highlands College".
Pay - $15.00 - $25.00 per hourBenefits Work among some of the best customer service representatives in the industryBe a part of a team-driven culture, and have fun while being well compensated!We offer competitive pay, with actual salary dependent on experienceFull coverage health insuranceGap insurance, short-term/long-term disability insurance, dental, and paid maternity leavePaid Holidays and paid vacationsCompany-issued uniforms, caps, and jacketsRoom for advancement and low turnoverWe are constantly growing! Responsibilities: Handling inbound and outbound calls to customersRecording important information from customers and booking callsCommunicating between team members on a daily basisStrong commitment to world-class customer serviceMeet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brandSuperior oral/written communication skills and ability to convey information clearly and effectivelyAbility to work well and quickly under pressureA knack for effective time management, organization, and prioritizingStrong decision-making, change management, and negotiation skillsEnsures proper, accurate job notes in the system, and in databases used to communicate with customers as well as departments/techniciansBuild solid productive relationships with team members and customersProvide timely feedback to management on any issues or needsHigh School Diploma or GED1-2 years of call center experience preferred or previous customer service experienceWorking knowledge of computers and ability to navigate through software applications i.e.: Microsoft Outlook, Excel & Word, experience with SuccessWare software is a plusPrevious experience working with business management software tools is preferredAbility to pass a drug test and background checkStrong customer service and communication skillsAbility to effectively handle multiple tasks in a fast-paced environmentWorks well with a teamBeing genuine and personable is a must! "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
