Position Summary:
Responsible for providing post-sales customer support within the Dealer appliance division.
What you will do in this role:
* Apply general Almo policies and relevant regional policies to serve our dealers/customers and solve customer problems while protecting Almos financial position.
* Interact with customers/vendors and support Almo sales team by performing the following duties and communicating problem resolution and action back to customer/vendor partner/Sales team:
* Process customer credits/Administer all credit/adjustments for the Dealer/Premium divisions to include but not limited to damages, price adjustments, returns, missed POs, etc.
* Provide allowances for damages/defects based on manufacturer warranty
* Authorize service process when required
* Issue Return Authorization (RA)
* Resolve service issues, request for parts and replacement parts and other order issues
* For Premium division:
* Work with dealers/end users to order/sell parts
* Identify and dispatch services for the required brands/vendors
* For Dealer division:
* Order Free of Charge (FOC) parts from vendors to resolve Dealer opportunities and issues.
Qualifications
What we look for in a candidate:
* Associates Degree or equivalent from two-year college or technical school preferred
* 2+ years of related experience (B2B customer service)
* Skilled in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
* Problem-solving ability: understand unique situations and circumstances and apply Almo policies to identify and communicate decision
Additional skills, knowledge, and abilities:
LANGUAGE SKILLS:
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.
MATHEMATICAL SKILLS:
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT:
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.