Customer Care Representative - Remote Work

Job Description:

UiPath is seeking a motivated and experienced Customer Care Representative to join our team on a part-time basis. As a remote worker based in San Diego, California, you will be responsible for providing exceptional customer service and support to our clients. This position is at the Associate Level, and candidates should have a minimum of 2 years of experience in a customer care role.

Responsibilities:1. Handle incoming customer inquiries and provide timely and accurate responses.2. Assist customers with product-related questions, issues, and escalations.3. Proactively identify opportunities to improve customer satisfaction and retention.4. Collaborate with cross-functional teams to resolve customer issues effectively.5. Maintain accurate and detailed records of customer interactions in the CRM system.6. Contribute to ongoing process improvements within the customer care department.7. Meet individual and team performance targets and KPIs.

Requirements:1. Excellent communication skills, both written and verbal.2. Ability to work independently and confidently in a remote environment.3. Strong project management skills and attention to detail.4. Experience with giving presentations and delivering information to customers.5. Proven ability to build strong relationships and provide exceptional customer service.6. Proficiency in Microsoft Office Suite and CRM systems.7. Associate's degree or equivalent work experience.

Benefits:1. Relocation allowance for eligible applicants.2. Ongoing training and professional development opportunities.3. Retirement plan options for part-time employees.4. Build strong connections and treat colleagues like an extended family.

Deadline to apply: June 14, 2024

Equal Opportunity Statement:UiPath is an equal opportunity employer and is committed to providing a diverse, inclusive, and welcoming work environment for all employees. We value and celebrate the unique backgrounds, experiences, and perspectives that each team member brings to our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.