Customer Care Specialist

Job Description:

iHeartMedia is seeking a hardworking and driven Customer Care Specialist to join our team in Chicago, Illinois. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all individuals who interact with our company.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and concerns with a focus on customer satisfaction- Collaborate with other team members to address complex customer problems- Maintain accurate records of customer interactions and transactions- Identify opportunities to improve customer service processes and procedures- Provide feedback to management on customer trends and issues

Requirements:- Minimum of 3 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong decision-making abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer relationship management software- High school diploma or equivalent required

Benefits:- Travel opportunities- Gym membership- Employee discounts

Working Environment:At iHeartMedia, we prioritize quality in all aspects of work, products, and services. Our team is dedicated to delivering exceptional customer care and creating a positive environment for both employees and clients.

Deadline to Apply:May 6, 2024

Equal Opportunity Statement:iHeartMedia is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any such basis.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.