Customer Experience Associate Iii

Job summary
Call Center Representative IIISupporting client's customersDelivering exceptional customer service
Job seniority: associate level
Responsibilities
• Answering inbound calls from customers• Responding to customer inquiries• Identifying customer needs• Resolving customer complaints• Processing transactions• Maintaining knowledge of company and client programs• Communicating effectively with customers• Adhering to confidentiality requirements• Providing support to other positions• Working in a structured environment
Requirements
• High School Diploma or equivalent• Min. 6 months call center or customer service experience• Working knowledge of computer applications• Ability to pass a criminal background check
Key Skills Needed
• Effective written and verbal communication• Problem-solving• Navigating computer systems• Conflict resolution• Ability to handle high-volume calls• Customer service
Benefits
• Full-time employment• Hourly rate of $18.00• Shift differentials• Vacation, sick time, and holiday pay• Medical, dental, vision, life insurance, and additional benefits• 401K