Customer Experience Associate

** PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE** Horne Heating and Air Conditioning has been a family-owned and operated HVAC company, servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year.
Currently, we have an immediate opening for a Customer Service Representative who will be responsible for interacting with our customers professionally, with confidence, and in a friendly manner.
What We Offer: Medical, dental, vision, and life insurance Paid time off, holidays, and your birthday Company-provided laptop/computer station 401k with 3% full match and partial match on 4-5% Professional development, including reimbursement for certifications Annual end-of-year party Quarterly team-building events Company provided water bottles and uniforms/laundry service All-inclusive paid trip to a location outside of the country if the team meets the goal Work Hours: Flexible schedule, 40 hours per week.
Pay Scale: $16.00 - $20.00 per hour depending on experience + seasonal performance incentives
Required Qualifications: High School diploma or GED Impeccable customer service skills, with the ability to communicate empathy Ability to think critically and problem-solve Detail-oriented with the ability to multi-task Proven ability to process high volumes of work with great accuracy Basic knowledge of Microsoft Office Excellent written and verbal communication skills Preferred Qualifications: Service Titan software experience HVAC or related industry experience Dispatching/scheduling experience customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator