Job Summary
The Customer Welcome Centers ("CWCs") are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program team in the Palo Alto CWC, located at HP headquarters. The role, based on site in Palo Alto, California, offers a unique opportunity to join our team and have full exposure to exciting technologies and innovative businesses at HP Inc.
This is a highly visible role, representing one of the world's leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, technical and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings.
An ideal candidate will apply intermediate level of subject matter knowledge related to HP's technical portfolio, including Personal Systems, Print, Hybrid Working and Video Conferencing, Gaming, Solutions and Services or has demonstrated ability on similar topics.
Major Responsibilities
* Supports planning and execution of the customized customer experience for customer, partner, community and internal events in the Customer Welcome Center.
* Demonstrate products live and recorded for briefings, webinars, and other activities.
* Partner with business teams to deliver the customer briefings, webinars, and special events.
* Conducts pre-executive briefing calls with discussion leaders and account representatives to facilitate information exchange about the customer and to identify key messages for each speaker.
* Act as an HP spokesperson throughout customer-facing presentations and demonstrating HP's products and solutions, maintaining a professional, welcoming, and engaging presence for guests throughout their visit.
* Learn and maintain a current knowledge of HP products, solutions and strategy.
* Execute troubleshooting of innovation showcases, spaces, and technology displays, in partnership with Demo Support team.
* Manage the logistics of the in-person and virtual customer activities.
* Use a CRM system to manage work and provide periodic activity reports.
Education and Experience Required:
* Bachelor's degree
* Technical skills to demonstrate technology to customers/partners
* Enjoy customer interaction .
* Strong interpersonal skills; ability to work as part of a team.
* Familiarity with technology, video conferencing systems, presentation tools, and connectivity options.
* Technical knowledge and experience with virtual platforms a plus.
* Proven experience in audiovisual setup, troubleshooting, and technical support.
* Project or Program Management experience, is a plus
Cross-Org Skills
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
HP offers a comprehensive benefits package, including:
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible schedule
* Flexible spending account
* Health insurance
* Life insurance
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $91,000 -- $140,150 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
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