About KRUU KRUU, Europe's premier supplier of cutting-edge photo booth technology, is expanding its presence in the USA with a new facility in Warren, Michigan. Our state-of-the-art operation combines automation and innovation to efficiently handle the distribution of photo booths, serving a vast customer base, especially during our peak season. In addition to our core business, we're actively developing an image sharing platform for events. As a dynamic and forward-thinking start-up, we prioritize a progressive work culture that values flexibility, transparency, and employee well-being. Say goodbye to outdated structures and hello to flexible hours, advanced IT infrastructure, an abundance of good humor, 30 days of paid leave, complimentary refreshments, flat hierarchies, monthly team updates, and open communication about our financial performance.
Position Overview KRUU is seeking a dynamic and customer-focused Customer Experience Specialist to join our Warren, Michigan team. In this role, you will be at the forefront of providing exceptional support to our customers across the United States, ensuring they have a seamless experience with our KRUU Photo Booth products and services.
Tasks Engage and assist customers from all U.S. states, addressing inquiries related to KRUU Photo Booth products. Handle customer complaints with a strong focus on customer satisfaction. Provide support to our photo booth customers through various communication channels, including email, social media, chat, and telephone. Prepare quotations for our B2B customers. Effectively manage and resolve customer complaints, ensuring timely resolution. Assist potential and existing customers with any concerns or issues related to KRUU products and services. Requirements Exceptional teamwork and communication skills. A genuine passion for delivering top-notch customer service, even under high-pressure situations. Ability to work independently and take initiative. Strong organizational skills with a structured approach to tasks. Proficiency in English, both written and spoken; knowledge of Spanish is a plus, but not required. Prior experience in customer service or related roles preferred. Quick learner with the ability to adapt to evolving processes. Capacity to thrive in a fast-paced, high-pressure environment. Demonstrated reliability and commitment. BILINGUAL in Spanish preferred. Benefits At KRUU, we offer a competitive compensation package and a range of benefits designed to enhance your work experience, including:
Generous 30 days of Paid Time Off (PTO). Health insurance and a qualified 401k plan. A welcoming and positive work atmosphere. A supportive team spirit that fosters growth and collaboration. Engaging and diverse tasks within a dynamic, fast-growing environment. A cooperative and inclusive management style that values your input. Regular team events to celebrate successes and build strong relationships. Employee discounts on KRUU's innovative photo booth technology. KRUU is committed to providing equal employment opportunities to all employees and applicants. We base our employment decisions on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, national origin, sex, gender identity, sexual orientation, veteran or disability status, or any other status protected by law. We have a zero-tolerance policy for discrimination or harassment based on any of these characteristics.
Join KRUU and be part of a forward-thinking team revolutionizing the photo booth industry in the USA. Apply now to embark on a rewarding career journey with us!
KRUU US Inc. application process after each step is passed:
Complete job posting application questions and apply with resume Complete aptitude questions based on position Google Meet interview In-person interview 1-2 hour in-person aptitude check Background check
