Riptide Technology is hiring a Customer Liaison - Active DoD - Top Secret SCI in Suitland, Maryland for a hybrid role to support the Office of Naval Intelligence. This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's objectives are met with minimal effort on their part.
\n Job Duties:Serve as the primary point of contact between the customer and internal teams, ensuring effective communication and understanding of project requirements.Provide hands-on support to the customer, assisting with task management, documentation, and the facilitation of meetings.Identify and anticipate customer needs, proactively addressing concerns and providing solutions.Manage and streamline workflows to reduce the customer's involvement in routine tasks, allowing them to focus on higher-level objectives.Track and report on project progress, ensuring all deliverables are met within agreed timelines.Develop and maintain strong relationships with both the customer and internal stakeholders.Facilitate the onboarding process for new projects, ensuring the customer is fully briefed and supported.Assist in the preparation of reports, presentations, and other documentation as required by the customer.Coordinate with internal teams to ensure that all customer requirements are clearly communicated and understood.Provide customer support and liaison services for MDA capabilities. Create, publish, organize and sustain outward facing information resources for consumers of MDA capabilities. For example, Intellipedia pages for intelligence analysts and DI2E Confluence pages for external agency developers and data analysts. Proactively engage with consumers of MDA capabilities to inform and coordinate updates to existing MDA services, to capture emergent mission needs in the form of user stories/use cases and to advertise new MDA capabilities in advance of their deployment. Compile, organize and analyze usage metrics for MDA capabilities and then prepare monthly usage reports for MDA capabilities and services. Required Qualifications:Security Clearance: This position will require U.S. Citizenship and an active DoD TS/SCI clearanceBachelors degree in related field and 5+ years of experienceExperience with Scrum project management methodologyContractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. Required Skills:Strong understanding of project management principles and practices.Excellent communication and interpersonal skills.Ability to manage multiple priorities and work effectively under pressure.Proven ability to work independently and as part of a team.High level of attention to detail and organizational skills.Proficiency in Microsoft Office Suite and other relevant software tools. Desired Qualifications:Prior Navy/ONI experience.Experience in a role that required anticipating customer needs and providing proactive support. Working Conditions:Environmental ConditionsContractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.Strength DemandsSedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Physical RequirementsStand or Sit; See
\n$75,000 - $100,000 a year
401(k) company contribution equivalent to 10% of employee's salary, immediately 100% vested, no matching required. 100% company paid dental, vision, life, AD&D, and disability insurance. Employer-provider health insurance, employee and family coverage, 85% company paid. 6 weeks annual paid time off for holidays, vacation, and sick leave. 12 weeks paid family leave, 2-5 days bereavement leave, and 2 weeks Military Reserve Duty differential pay provided for qualifying events. Opportunities for annual performance-based bonuses. \nRiptide Technology, Inc. is an equal opportunity employer ensuring no employee or prospective employee will be discriminated against based on race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information or marital status with regards to recruitment, hiring, upgrading, promotion or rehiring.