We are hiring a capable Customer Operations Manager to join our stellar team at ROLZO in Columbia, SC.
Growing your career as a Full Time Customer Operations Manager is an amazing opportunity to develop productive skills.
If you are strong in creativity, decision-making and have the right mindset for the job, then apply for the position of Customer Operations Manager at ROLZO today!
The company Born to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000 airports.
The role
An exciting role has arisen within our Operations team, the fastest-growing department in the company. The Operations Manager will manage a team of Client Services executives, Dispatchers and Service Delivery coordinators under the responsibility of the General Manager to ensure flawless communication with clients, fleet partners and other team members to provide world-class service to our clients.
Key Responsibilities
Lead, motivate and supervise direct team members and actively support all teams through on-going coaching, briefing and training, quality monitoring, etc. within a time-sensitive and demanding environment;
Work with our network of clients and fleet partners around the world to ensure that our clients are receiving the best vehicles, rates, and service in the market;
Manage complex or sensitive client matters including escalations;
Actively contribute to Service improvement projects : quality of service, processes and procedures to enhance and sustain the organization's internal capacity;
Partner with cross-functional teams to improve proprietary tools and systems;
Requirements
Two or more years of proven experience in an operations management role in the travel or luxury industry
Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
Highly trained in conflict management and business negotiation
Knowledge of general business software and an aptitude for learning new applications
Ability to communicate effectively with high-end clients both verbally and in writing – fluent English is a MUST. Second language required, Spanish, Italian, Portuguese or German preferred
Passionate about customer service
Attention to detail combined with good business judgment
Ability to work and make decisions in a high-pressure environment with tight deadlines
High level of intuition to anticipate and exceed client needs
Flexible working hours - available to work on evenings and weekends
Employment type: Full-time
Working hours: Varied shifts Monday to Sunday, 5 days per week (at least 1 day on the week-end)
Working location: Remote or hybrid as of November 2023 in New York City
Start date: Immediately
Work authorization:
Canada (Required) Company's website:
Benefits of working as a Customer Operations Manager in Columbia, SC:
? Excellent benefits
? Company offers career progression opportunities
? Advantageous package
