Would you like to work for the UK's largest retailer of trophies, medals, and awards? Trophystore.co.uk Ltd is looking for an experienced Customer Service Advisor to join its busy, expanding business in Tamworth. If you're a self-motivated person with great people skills, a positive attitude, and you're passionate about delivering exceptional customer service, then this could be just the job for you. You'll be joining our office-based team to provide full support for our customers across two businesses within our ecommerce group.
In this busy role, your key responsibilities will include:
Responding professionally to phone calls, emails, live chat, and social media activityHandling general customer inquiries and giving product adviceAccurately processing customer orders and taking paymentsLiaising with third-party suppliers and couriersTracking deliveries and ordersArranging quotations and discountsHandling returned orders and out-of-stock productsSkills and experience required:
Proven previous history of office-based customer service experienceExcellent verbal and written communication skills with an outstanding telephone mannerAbility to work under own initiative while still being part of a multi-tasking teamWell-organized and able to manage time efficientlyAbility to focus and maintain accurate attention to detail in a fast-paced environmentProficient user of MS Word, Excel, and Outlook5 GCSEs grade C/4 or above (or equivalent) including English & MathsKnowledge and experience of ecommerce would be beneficialBenefits include:
Being part of a growing business in a growing sectorRegular development reviews and mentoring28 days holiday (incl. bank holidays) plus yearly incremental increasesCycle to work schemeGreat location with free on-site parkingFriendly, enthusiastic team ethosEmployee of the month benefitsSocial and Team Building eventsAll day refreshments - tea, coffee, and filtered waterWorking hours are 40 hours per week: Monday - Friday 8:30 am - 5:30 pm with a 1-hour break.
Interested? If you're comfortable in an environment driven by continuous improvement and can see yourself fitting in with our exciting, ever-evolving business, then please send us your up-to-date CV. We'll then email you our online supporting application form for you to complete and return without delay. This advertised position may close early if the right applicant comes along.
***** NO RECRUITMENT AGENCIES PLEASE *****
Location: Tamworth, Staffordshire Salary: Upon Application Contract Type: Permanent/Full Time Sector: Customer Service
How to ApplyPlease send a copy of your CV and a covering letter marked for the attention of the Personnel Manager to: ********
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