Customer Service Assistant

Welcome to Next Coms TalkAt Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Position Overview: We are seeking an enthusiastic and customer-oriented Customer Service Assistant to join our team in Orlando, FL. This role focuses on providing exceptional support to customers, resolving inquiries, and ensuring satisfaction. The ideal candidate has strong communication skills, a positive attitude, and a willingness to learn and grow within the company.
Key Responsibilities: Respond to customer inquiries via phone, email, and in-person
Provide accurate information about products and services
Resolve customer concerns and escalate issues as needed
Maintain customer records and update databases
Assist in improving customer experience initiatives
RequirementsHigh school diploma or equivalent; no prior experience required
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Basic computer and data entry skills
A friendly, professional demeanor
Benefits: Health, dental, and vision insurance
401(k) matching
Paid time off
Professional development opportunities