Customer Service Associate

Description

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers.
Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills.
If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!


Responsibilities

•Generate 15+ quality leads for sales teams
•Maintain sales targets
•Study for NMLS
•Communicate frequent customer suggestions to the team to troubleshoot
•Regularly meet with sales lead to receive the newest service and product knowledge
•Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
•Record customer interactions and follow up on their experience with our company
•Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

Qualifications

•Must possess exemplary interpersonal skills, communication skills, and active listening skills
•Previous work in a customer-facing position
•High school diploma, G.E.D.
or equivalent