Customer Service Associate

Job summary
Customer Service Associate (Office Assistant) located in Novi, MIPerforms various customer service functionsDevelops strong relationships with customers
Job seniority: associate level
Responsibilities
• Embodies company values• Creates a positive working environment• Communicates frequently with customers• Partners with team members for easy transactions and delivery service• Develops relationships with in-store and online customers• Listens to customers' needs and presents options• Handles customer calls with good phone skills• Takes ownership and serves team goals• Proactively identifies and solves problems• Executes office operations
Requirements
• High school diploma or equivalent• Ability to read, write, and comprehend instructions• Demonstrated customer service and phone skills• Track record of serving others• Ownership mindset• Proactive approach
Benefits
• Comprehensive medical, dental, and vision benefits• 401(k) plan with matching• Employee discounts at affiliate brands• Growth opportunities• Paid time off• Parental leave• Referral program• Retirement plan