Customer Service Consultant

Key Talent Indicator (KTI) is a global HR Tech company with operations world-wide. We are specialist in recruit and develop Talent for our clients. Location: Fairfax - Virginia - USA
Sector: Telcom
Personnel in charge: No
Functions Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture. Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks. Requirements Minimum education: Bachelor's degree or equivalent years of experience. Some specific specialties (master's degree/certification): Strong technical knowledge and experience with Avaya's product portfolio, Technical working knowledge and experience with Session Initiation Protocol Minimum experience: Must also have at least 5 years of professional experience in the related field, Experience working with Avaya CM implementation and service-related work, Experience working in the support field and direct customer interactions. Valuable Must Have:  Must be a United States citizen holding Top Secret Clearance with full scope polygraph, this is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Skills List of required competencies Strong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personal Good communication skills to communicate with customers, support personnel, and management. Benefits Type of contract: Permanent Face-to-face/hybrid/remote: In person. Schedule: In interview Salary: In interview #LI-JV1