Customer Service Coordinator
Deer Park, TX
PSC Group is seeking a Customer Service Coordinator.
This person will serve as the front-line communication with customers and be the key contact for customers.
You'll be entering orders, handling requests, and providing support in a timely and professional manner.
You'll utilize established processes and best practices to maintain impeccable service levels.
If you're looking for a stable, long-term career in a booming industry, then consider joining the PSC family!
Work Schedule: Monday - Friday 8:00am - 5:00pm
Job Duties & Responsibilities:
* Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution of customer concerns/inquiries.
* Execute the order entry process and manage the order fulfillment process in a timely manner.
* Coordinate all activity for assigned customer account(s), proactively address issues, and implement solutions.
* Perform SAP functions that include daily allocation of product for shipments, post the production/fill, and PGI of shipments.
* Create orders, arrange carrier pickup/appointments, add charges for billing, and release orders for shipments.
* Provide consistent communication, acknowledgement, and confirmation of order shipments or delays.
* Fields and escalates customer problems and concerns when needed.
* Supports inside and outside sales.
* Performs other duties as assigned.
Job Qualifications:
* 4-5 years of experience in customer service is preferred
* May require a valid Driver's License and / or a valid TWIC card, depending on work location
* 18 years or older and legally able to work in the U.S.
* Pass a drug screen, physical, and background check
* Previous military experience and proven ability to follow procedures is a plus.
Why join the PSC team?
* Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
* We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
* The work we do makes a huge impact in our nation's economy.
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