Customer Service Engineer page is loaded Customer Service Engineer Apply locations US-OH-Brecksville (Farris) time type Full time posted on Posted 2 Days Ago job requisition id JR5256 Customer Service Engineer As part of the sales team, this role primarily assists with technical sales support to assure successful customer integration and implementation of established company products.
Location: Brecksville, OH
Benefits: Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.
Your Challenge: As part of the sales team, assists with technical sales support to assure successful customer integration and implementation of established company products. May support unit sales plan through pre-sales and/or post-sales technical consulting activities. Requires ability to learn company's products.
Typical pre-sales activities include gaining understanding of customers' business and analysis of customer's communication network needs.
Typical post-sales activities include:
gathering data and information on customer
participating in development of presentations relative to keeping customer current on how company's product enhancements can meet customer's changing business and network system needs.
assisting in engineering projects where sales input is necessary.
Working closely with Quality Assurance Team in testing, inspection and RMA processes.
working closely with Applications Engineering to come up with solutions to complex customer inquiries.
Your Expertise: Bachelor's degree in Engineering required
2+ years of experience in a customer service role desired
Effective verbal, interpersonal and written communication skills
Ability to work effectively in a team environment as well as working independently within tight deadlines
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No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
About UsJoin the WRIGHT Team! Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers' expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees: Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry.You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work.You are given the chance to work on some of the most advanced technology projects in the world.Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
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