At World Wide Events, our dedicated team is deeply committed to positively impacting our community. We're looking for a Customer Service Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll proactively support innovative fundraising initiatives that bolster community contributions for our partnered charities.
The Customer Service Associate will be key in executing direct marketing campaigns and engaging with individuals to champion our clients' causes and missions. This role also opens the door to advancement opportunities within the company, contingent on the successful execution of community-focused marketing campaigns and a demonstrable track record of enhancing outreach and funding for our clients.
Responsibilities of a Customer Service Associate:
Donor Engagement: Engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for clientele
Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtually
Collaborative Innovation: Contribute to daily meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes
Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections
Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services
Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations
Requirements of a Customer Service Associate:
While a background in customer service, sales, or marketing is preferred, it is not mandatory
Possess 1-3 years of experience in a customer-facing role to excel in managing relationships
Exhibit a strong desire to actively contribute to the community by supporting charitable causes
Available for in-person meetings and training sessions at our office
Comfortably address both small and large groups, displaying strong communication skills
Thrive in both independent and team-based work environments
Exemplifying a solution-oriented attitude and a willingness to support team-members
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