Customer Service Lead

Road America is seeking a dedicated individual with a passion for motorsports to join our organization as a full-time Customer Service Representative Lead. In this role, you will play a crucial part in ensuring that each customer receives exceptional service by effectively managing inquiries and maintaining a positive, proactive attitude.
Key Responsibilities: Process and ship all customer orders in a timely manner.Assist in the preparation for public events, including managing gates, camping, and golf cart operations.Respond to incoming customer calls with professionalism and efficiency.Greet visitors and provide comprehensive information about the company.Oversee the ordering and distribution of office supplies, beverages, and coffee.Contribute to maintaining a clean and organized office environment.Provide direction and support to incoming and outgoing call center staff.Perform additional duties as assigned by the HR Manager.Process and approve donation requests.Maintain accurate data in our Customer Relationship Management system (Zendesk) and our Point of Sale system.Provide special assistance as required.Take and pick up mail from the post office. Qualifications: High school diploma or General Education Degree (GED).Availability to work weekends during the season.A minimum of three (3) to five (5) years of experience in event organization and customer service.Proficiency in Microsoft Office Suite and excellent computer skills.Strong customer service skills with the ability to communicate effectively, both written and verbally.Capability to work under tight deadlines.
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