Customer Service Manager

At H!ERO, everyone plays a vital role in the care we deliver to families across the Torrance area.
When you join our Customer Service Manager Trainee staff you become part of a team that works collectively to strengthen our communities and develop as individuals.
We strive to continually inspire and empower our Customer Service Manager Trainee to put forth astounding efforts to make a difference in their daily lives.
We are the voice of the brand, and a strong relationship between our clients and their customers begins with you!

In the Customer Service Manager Trainee position you will: Coordinate services and activities to provide program participants with the necessary tools to sustain essential communicationAnalyze and document all consumer data, inventory tracking, and area mapping efficiently and in full detailAssist consumers by providing relevant information in response to various questions and troubleshooting in-depth issues or concerns on a daily basisEnsure customer satisfaction is at the forefront of all enrollment activitiesFormulate program activities and accurate member records in company databasesStay up to date with knowledge of client services and products by attending mandatory meetings Requirements for the Customer Service Manager Trainee position: High school diploma or equivalentExperience in Customer Service, Sales, Client Services, or Account ManagementSuperb leadership, organizational, time management, and problem-solving abilitiesAbility to build rapport with clientsExceptional oral and written communication skills with a diverse population of clienteleAbility to work with professional integrity and discretionEffective presentation and facilitation skills

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