Customer Service Manager, Interior Finishing

Manage the Customer Service Team to ensure superior customer support to the sales and marketing effort. Deliver exceptional customer experiences and be responsible for developing strategies to improve service quality, enhance customer satisfaction, and improve the processes in place.
Team Leadership: Manage and mentor the customer service team, fostering a positive and productive work environment.Customer Satisfaction: Develop and implement strategies to enhance customer satisfaction and retention.Issue Resolution: Handle escalated customer complaints and provide effective resolutions to ensure customer satisfaction.Performance Metrics: Monitor and analyze performance metrics, preparing reports for senior management on team performance and customer feedback.Process Improvement: Identify areas for improvement in service delivery processes and implement best practices.Automation: Identify and implement automated processes to simplify the order entry process.Collaboration: Work closely with other departments to address customer needs and improve overall service delivery.Training & Development: Oversee training programs for new hires and ongoing development for existing staff to ensure a high level of service.Your expertise - Our strengthBachelor's degree in Business Administration, Management, or a related field.Proven experience in customer service management or a similar role.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Proficiency in customer service software (SAP) and Microsoft Office tools, especially Excel.Ability to analyze data and develop actionable insights.Strong problem-solving skills and a customer-centric mindset.
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