LHH Recruitment Solutions is looking for a Customer Service Manager or Office Manager ( not a call center manager) with at least 2 years of experience for a company in Tempe that is expanding quickly.
This position was created along with a few others because of growth.
The client of ours is growing rapidly and we need someone who can help mold their future.
The ideal candidate will be able to lead all associates to better performance and improve customer service equality.
You will be assisting and providing representatives opportunities to expand their knowledge of services, products and troubleshooting techniques while analyzing all data and focusing on streamlining a process to make sure you have the best customer service reps in the valley Could you be the next manager to grow with this company and show your expertise?
Contact me and apply today Customer Service Manager Responsibilities: Overseeing a team of 8 customer service representatives.
Must have exceptional communication skills.
Observant to details and possess an understanding of the business requirements, products and services Providing the best training, coaching, and leading customer service representatives and KPIs Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
Handle any issues that arise quickly and professionally Guide associates to be the best they can potentially be and provide mild counseling services to some when needed Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds.
Taking on other tasks or projects to support employees, other managers, and office operations.
Can make additional quarterly bonuses based of representatives metrics Requirements: High School Diploma or equivalent.
3-5 years of customer service management experience (no large call centers) Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.
Compensation: $75k - $85k annual salary Direct hire opportunity.
Client does provide benefits options to choose from which includes health, dental, vision and 401k.
zip Pay Details: $70,000.00 to $85,000.00 per hour Search managed by: Brittnee Gonzalez Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance