Customer Service Manager - State Farm Agent Team Member

Details of the offer

Full Time in Jasper, GA
401(k) matchingBonus based on performanceOpportunity for advancementPaid time offROLE DESCRIPTIONAs office manager with Marty Callahan Agency you will equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By working alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Our agency is eager to bring aboard your collaborative presence.
RESPONSIBILITIESEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Use a customer-focused, needs-based review process to educate customers about insurance options.Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.QUALIFICATIONSExcellent communication skills - written, verbal, and listeningHighly organized and detail-orientedExperience in customer service requiredExperience in managing customer service preferredExperience in sales preferredProactive in problem-solvingAble to work in and manage a team environmentExperience in Windows computer applicationsAble to coordinate and collaborate with others to achieve agency goals.Able to succeed in a fast-paced environmentAble to obtain Property and Casualty LicenseAble to obtain Life and Health LicenseBENEFITSPaid time off (holidays and personal/sick days)Salary plus commission/bonusGrowth potential/opportunities for advancement within my agencyCompensation $13.00 - $18.00 per hour

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