Customer Service-Medical Billing Department

Job Type Full-time
Full Job Description Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate. 
Duties & Responsibilities: Answer multi-line phonesProvide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their billsTake payments over the phoneUpdate patient information and data entryReview patient balance due accountsNavigate in the Electronic Health RecordResolve patient concerns or disputes regarding their billWork Accounts Receivable Qualifications: General customer service experienceAbility to communicate effectively orally and in writing.Excellent telephone skills.Must demonstrate the ability to work as a team.Must demonstrate a positive attitude, and helpful demeanor.General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.General medical office experience a plusEducation and/or Experience: Minimum of 1 year previous customer service experienceCall center experience a plusPrevious medical front desk experience a plusOrganization is willing to train the right candidate